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Store Policy

Customer Care

 

At Cheer Girl, we are nothing without our squad. Therefore, we dedicate ourselves to providing a positive shopping experience for you, our valued customer. We aim to provide the highest quality products possible, with exceptional customer service, resulting in high customer satisfaction and aim to address your enquiries and concerns promptly and productively. We value your feedback as this allows us to continuously grow and improve, and understand your needs. 

 

​We take great care in choosing and designing products that reflect our beliefs and values. Products that are gorgeous, in addition to  high quality and durable, only aligning ourselves with trusted brands and companies.

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We understand that life is busy, and time is precious. Therefore we aim to get in contact with you and assist with any enquiries, concerns or feedback as soon as we can. In the event of a concern, we will work diligently to provide a timely resolution and ensure your satisfaction.

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We will provide you with the Tracking details of your order once shipped, so you are able to easily track it's journey to your door.

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We prioritise privacy, and will never sell your personal information to a third party. Your personal information will only be used for the purposes of fulfilling your order. Any personal information gathered when signing up to our mailing list, will only be used to inform you of our products and news.

 

We value your feedback and use it to continuously enhance our products and services. Your input helps us better understand your needs and preferences. We genuinely care about each customer and want you to be part of our squad for life.

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Thank you for trusting Cheer Girl!

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Privacy Policy

 

Effective Date: 01 July 2025

At Cheer Girl, your privacy is important to us. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What Information We Collect

We may collect the following types of personal information:

  • Your name, email address, phone number

  • Shipping and billing address

  • Payment details (processed securely via third-party providers)

  • Order history and preferences

  • Communication history with our customer service team

We also collect anonymous information through cookies and analytics tools (e.g. Google Analytics) to improve our website performance.

2. How We Collect Your Information

We collect personal information:

  • When you make a purchase from our website

  • When you sign up for our newsletter or marketing communications

  • When you contact us via email, phone, or contact forms

  • Through cookies and tracking technologies when you visit our website

3. Why We Collect Your Information

We collect your information to:

  • Process and fulfil your orders

  • Communicate with you about your order or enquiries

  • Improve our website and customer service

  • Send promotional emails (you can opt out at any time)

  • Comply with legal and regulatory obligations

4. Disclosure of Personal Information

We may share your personal information with:

  • Payment processors (e.g. Stripe, PayPal)

  • Shipping and delivery partners (e.g. Australia Post, courier services)

  • IT service providers and website hosting platforms

  • Legal or regulatory authorities where required by law

Here at Cheer Girl, we do not sell or rent your personal information to third parties.

5. Overseas Disclosure

Some of our service providers may store or process information overseas, including in the United States or other countries. We take reasonable steps to ensure any overseas recipients handle your personal information in a way that is consistent with Australian privacy law.

6. Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate. To make a request, please contact us using the details below.

8. Complaints

If you have concerns about how we have handled your personal information, you can contact us. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

9. Contact Us

For privacy-related enquiries, please contact:

Cheer Girl
Email: hello@cheergirl.au
Address: PO Box 74, Singleton, NSW 2330

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

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